POLICIES

Reservations
All HST reservations booked online require a full payment with a debit/credit card in order to secure reservation. All major credit cards accepted, except AMEX.

Taxes and Airport Fee
All prices of HST are subject to 4.712% Hawaii State Tax. Also, all shuttle services from the HNL Airport to any destination are charged with a 7.0% Airport Fee.

Additional Baggage Fees
Each passenger is allowed two (2) pieces of luggage. Additional baggage is charged at $3.00 per bag. Oversized baggage, such as golf clubs, are charged at $5.00 each. Bicycles, surfboards, and snowboards are charged at $10.00 each.

Cancellation & Refund Policy
Reservations may be cancelled at no charge up to 24 hours before the pick-up time. For cancellation to your reservation, please call or email us directly for refunds. Any cancellation within 24 hours of the pick-up time are non-refundable. If cancelling less than 24 hours prior to pick-up time, please call the office directly at (808) 841-2928.

Changes to Existing Reservations
For changes to existing reservation, please call or email us directly. For changes within 24 hours of the pick-up time, please call us directly to obtain verbal confirmation from a staff member.

Passenger Safety
Our drivers reserve the right to refuse service to a person who, in the driver’s judgment, exhibits disruptive behavior or poses a threat to the safety of any employee, customer or vehicle of HST.

Lost & Found Items
HST and its affiliates assume no liability in the event of damage, loss or theft of any personal belonging of a passenger and will not be responsible for losses incurred. Whenever possible, left-behind items are returned to the owner but delivery/shipping charges must be paid for by the owner.

Limitations of Liability
HST and its affiliates are not responsible for delays due to unforeseen mechanical mishaps, weather, roadworks, traffic and any other conditions beyond human control. Any expenses incurred due to these delays, including missed flights or activities, are the sole responsibility of the passenger.

Privacy
All information gathered when making a reservation will not be shared or sold to third party vendors. Information including, but not limited to, names, addresses, telephone numbers, e-mail addresses, or any other personal information will only be used by HST and its affiliates for the purposes of the shuttle reservation.

Gratuities
Generally, gratuity is not included in shuttle fares. The giving of tips or gratuity is acceptable and is greatly appreciated by our drivers.